Frequently Asked Questions

Have a question about Tuggeranong Veterinary Hospital’s services?  Chances are we’ve covered it in the FAQ’s below, but if not, please do not hesitate to reach out to our furiendly team who will be happy to assist.

Tuggeranong Veterinary Hospital Puppy Patient
Yorkshire Watercolour Tuggeranong Vet Hospital

In short, yes, appointments are necessary so that we can give your pet the attention it deserves. In the event of an emergency, please call reception for your best option.

Yes, we often have our clients develop a trusting bond with our Veterinarians of their choice. Sometimes it may not be possible to see your preferred Veterinarian when they take annual leave, are away sick and some can have long waiting times for appointments. Our reception team will work with you to provide the best options so that you can continue to see your favourite Vet.

It is advisable that you call ahead to ensure we can prepare for the arrival of the patient.

Payment is required at the time of service.  We accept eftpos, visa, mastercard, cash, Vet Pay and vet insurance payments.

We encourage clients to weigh up their options and personal circumstances when considering applying for credit and to shop around for the best terms and conditions. 

TVH refers after hours emergencies to:

Animal Referral Hospital Emergency
364 Fairbairn Avenue
Pialligo  ACT, 2609
Phone: 6280 6344

Canberra Emergency Veterinary Service
21 Crinigan Circuit
Gungahlin, ACT, 2912
Phone: 6225 7257

Both services provide overnight care.

We encourage clients to weigh up their options and personal circumstances when considering pet insurance.

Tuggeranong Veterinary Hospital considers pet insurance as one way to ensure that savings have been made to cover the cost of unexpected veterinary bills for injury and illness. This is particularly the case when a new puppy or kitten has been brought home to join the family.

Depending on the insurance product chosen, pet Insurance will cover anywhere from 50% to 80% of veterinary costs.

Ethically, Tuggeranong Veterinary Hospital cannot recommend any one insurance company but suggests that clients shop around and review the policy that suits their circumstances the best.

Clients are advised to pay particular attention to the fine print, which in some cases can exclude cover for certain conditions and procedures or increase premiums based on the breed and preexisting conditions of the pet.

If you are unsure where to start, you can review the Canstar Insurance Broker for various pet insurance products.

Yes, Prescription Diets can be purchased over the counter if the diet has been recommended by one of our Veterinarians. If you have a recommendation from another Veterinary clinic, you will need to provide written authority from that Veterinarian.

Yes.  Tuggeranong Veterinary Hospital has a dedicated team of wildlife practitioners who have a special interest in wildlife. ACT law requires that we pass native animals onto registered Carers for ongoing care.

No, but we can scan the dog for a microchip and contact the owner for you. Unfortunately, we cannot admit stray dogs to the hospital as they are an infection risk to our patients.

Ready to book an appointment?

Come and meet our furiendly team